T & C

Please take a moment to review our Terms & Conditions, by using our website you are agreeing to these T&C’s

note all prices are listed in Australian Dollars (AUD)

SHIPPING

We process and post orders and end of trade Tuesday to Friday so that they arrive to our customers as soon as possible. In the event that we are not able to complete an order, short stock etc we will contact you to advise of the delay.

All orders are shipped with Australia Post

 

LINKS TO EXTERNAL WEBSITES

Our website may contain links to other websites, once you have used these links to leave our site, it should be noted that we do not have any control over any external website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Users should exercise caution on all external websites, and check relevant privacy policy on these websites before submitting any data.

 

RETURNS

We are committed to ensuring our customers are 100% satisfied with their order, we understand that sometimes a product isn’t exactly right once its in your hands, be it colour, texture or otherwise. We are happy to refund or exchange your order provided items were sold at full price and are still in original packaging and condition.

To make a return please get in touch with us (by email is best) at coastalyarntraders@outlook.com and arrange to post to the below address, please include a copy of the invoice and use a signature on delivery post package:

1/51 The Boulevarde
Toronto, NSW, 2283

Return postage costs are the sole responsibility of the customer and in the case of exchange the customer will be required to cover the cost of shipping of the new product.

Returns will only be processed within 5 business days of delivery.

Exchanges are subject to our approval and availability of stock.

No refunds will be offered on discounted or discontinued items.

We will advise you when a refund has been processed but please allow 5-7 business days for your financial institution to process the payment.

STOCK AVAILABILITY

We take due diligence to ensure that our online store reflects our physical stock availability, sometimes due to human or database errors there may be a stock mismatch. In the event that this occurs we will get in touch with you as quickly as possible and issue a full refund for the out of stock product.

 

COPYRIGHT

This website is the copyright property of Coastal Yarn Traders, you may only download, display or reproduce any materials on this website for personal non-commercial applications.

WORKSHOPS

All workshops are non refundable, however if notified 48 hours before the workshop, the payment may be transferred to a different or future class. After the 48 hours notice of cancelation, you are not eligible for a refund, you are welcome to send someone else in your place.

All workshops must be paid in full prior to the date.

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